Returns + Exchanges
We are happy to exchange or refund items that return in their original wrapping and condition; unworn, un- creased and without deodorant, make up and /or body lotion marks, cigarette smoke or cooking smells and without pet hairs.
In order to return an item you need a Return Code. To obtain this code please email firstname.lastname@example.org. If you are returning something for an exchange please let us know when you apply for a Return Code so we can set the item you require aside. To speed up the return process we would be very happy if you also mention your order number and the product you are returning.
Before doing so please read the return policy below.
- All requests for returns must be made within 14 days of receipt. Please send your returns back as soon as possible after receiving your Return Code (but no later than 14 days) so we can process and refund within the legal refund time.
- Merchandise must be in perfect condition, i.e. unworn and with no traces of makeup, body lotion, deodorant, cigarette smoke, cooking smells or pet hairs. Please return with the price tags attached and in original wrapping.
- ‘Made to order’ items are final sale and may not be returned.
- The girl can’t help it... reserves the right to deny credit if, upon receipt, the returned merchandise does not meet company return policy requirements.
- Return shipping costs are at the customers expense. When returning your order please use a postal methode with tracking to avoid any unnecessary desputes.
- Although we do not pay for return shipping we will ship an exchange (once per order) at no extra cost. Unfortunately we are forced to charge shipping fees for exchanges outside of The Netherlands.
- We do not except returns of earrings, swimwear, lingerie, nylons or stockings and any kind of shapewear.